DESCRIPTION:
eCall – Automatic emergency call system that relays information on the type of vehicle in the accident, the number of passengers and their location.

PROBLEM:
How to ensure that all emergency number PSAPs correctly handle an eCall?

APPROACH:
Development of assessment criteria, methods and measurements to validate whether a particular Public-Safety Answering Point (PSAP) is able to handle eCall emergency calls properly.

CONCLUSION:
Portugal was the third country in the EU to ensure eCall compliance for its emergency number’s PSAPs.